hard reset......press and hold the soft key and the right soft key, and the same time,
the stylus to press the reset button at the lower left side of your device...
Released the stylus,but continue pressing the two soft key buttons..Release them only when you see the following message on your device screen: Press send to restore manufacturer default...or press other keys to cancel...
Press on your device..warning! Your device will be set back to factory defaults settings...
please ensure any additional installed programs and/or use have been before a hard reset is performed...